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Articles by Gray MacKenzie

I'm a Founder at ZenPilot where I help agency owners achieve their goals and buy back time by developing scalable processes and systems.

I co-host the Agency Journey podcast, a weekly interview-style show where we bring on the top agency owners and experts to share their strategies, stories, and systems.

I'm also a co-founder at GuavaBox, an Entrepreneur in Residence at a local business incubator, and a high school baseball coach. Connect with me on LinkedIn and Twitter.

Recent Posts:

How to Document Agency Processes

This post originally appeared in Agency Post.

Scene: Snowy Erie, PA -- Christmas break, 2010.

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The Quest for a Unified Theory of Client Service at #INBOUND14

Bobby, what is it exactly that you do?

Bobby's mom got a roundabout answer, but Robert Solomon (author of The Art of Client Service and founder of Solomon Strategic) shared his valuable experience with HubSpot Partners during HubSpot's INBOUND 2014 Conference.

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Eager: A Pain-Free App Store For Your Website?

I'm not a rock-star developer. I've been building websites for 6+ years, but I'm still no JavaScript ninja.

During my short career, I've built hundreds of websites and had success because I knew where to go to get answers, I could find code that works, and I bugged smart people until they surrendered the answers.

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