"We don't have solid standardized processes for all of our work."
"We have a serious lack of visibility into client health and project progress."
"We've switched project management tools every year since 2019 and I still don't think we've found the right solution."
"We have no reliable system for resource allocation and workload management."
"As an agency owner, I had to step away from the business for two weeks due to a personal emergency... and my team could not run the ship independently."
"We have too much expertise trapped in a few key people. I'm not sure what we'll do if they leave."
"We've tried every PM tool out there, but could never get project management just right for our team."
"We are constantly switching between Slack, Google Docs, Sheets, and email because we didn’t have a single source of truth for our agency work."
"Passing work across across teams is a huge pain point for us. Everyone is working in silos."
"I have no idea how profitable any of our clients, projects, or services are."
"I wish I had a 30,000 foot view of my business. I don't have a great idea of everything that's going on."