Since 2013, we’ve been on a mission to take the guesswork out of agency operations and help teams do better work, faster. Today, we’re the Seal Team 6 of agency operations—a tight-knit team of specialists operating with precision and efficiency.
If your agency is struggling with processes or project management, and especially if wasted effort and lack of clarity are cutting into your profits, you’re in the right place. We’d love to connect.
Team Capacity Improvement
Avg Gross Margin Growth
Avg Client LTV Increase
Before starting ZenPilot, Andrew Dymski & Gray MacKenzie built GuavaBox, a web development and inbound marketing agency.While growing GuavaBox, they experienced all the common challenges of serving clients, managing projects, and developing the infrastructure to rapidly scale a cohesive team and deliver consistent client outcomes.
To help streamline agency operations, they built their own process and project management platform called DoInbound and launched the software for other agencies in 2013. They packaged the software with the process templates they’d developed for GuavaBox so that other agencies could benefit from having both the pre-built processes and the software to enable them to quickly plan, do, and manage their work.
As they bootstrapped DoInbound, and grew to 500+ agency customers, Andrew & Gray invested over $2M in the SaaS startup, while beginning to consult agencies that needed additional process and project management help.
Consulting led to the key discovery: agencies need a consistent operating framework, clear rules of engagement, and consistent accountability more than they need another PM platform.
In late 2017, they made the decision to invest all their energy into solving the root problem for agencies. Instead of splitting time and energy, they exited the software business and focused on building a training practice to help agencies streamline their operations: ZenPilot.