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How to Build a Resilient and Empowered Company Culture with Mark Abbott

Gray MacKenzie
Gray MacKenzie is a true operations nerd who has spent the past decade helping hundreds of agencies build more productive, profitable, and healthy teams by solving the core issues plaguing their project management.

To chat with Gray and have ZenPilot lead your team through the last project management implementation you'll ever need, schedule a quick call here.
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Struggling to get your team aligned on goals and metrics? Wish your company culture was more productive and humane? 


Mark Abbott, founder and CEO of Ninety, shares how and the importance to implement tools to empower employees and build a resilient organization.

In this episode, Mark discusses the specifics of designing effective scorecards, setting targets vs goals, and getting team member buy-in and so much more.

In this episode we discussed:

  • Mark's background in finance and private equity
  • The origin story of Ninety.io and its relationship with EOS
  • What business operating systems like EOS help companies and agencies achieve
  • Configuring the platform for different terminologies and methods
  • The importance of mastering fundamentals and tools
  • Mark's perspective on goals vs. targets in scorecards
  • How to design scorecards to empower teams
  • Common stumbling blocks with implementing scorecards
  • The role of accountability and trust in company culture
  • Fostering a humane, resilient and productive workforce
  • Mark's vision for the future of work and company culture

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Mark's 10 Tips for Creating Effective Scorecards:

  1. Have 3-5 KPIs per person to provide guardrails while avoiding micromanaging
  2. Include quality, quantity, process, and show up elements that can be measured for any role
  3. Set targets, not goals - identify indicators of potential issues, not rigid objectives
  4. Implement scorecards quickly across the organization to gain alignment
  5. Trust people to know the right KPIs and metrics to track for their specific role
  6. Focus on identifying issues, not chasing goals - some variance from targets is okay
  7. Ensure the KPIs align to culture and avoid incentivizing negative behaviors
  8. Explain the "why" behind scorecards to build buy-in and resonate with the team
  9. Be open to refining targets and metrics as needed while maintaining consistency
  10. Use scorecards as a leadership tool for transparency and communication, not control

Resources mentioned in this episode:

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