How to Build a Resilient and Empowered Company Culture with Mark Abbott
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Mark Abbott, founder and CEO of Ninety, shares how and the importance to implement tools to empower employees and build a resilient organization.
In this episode, Mark discusses the specifics of designing effective scorecards, setting targets vs goals, and getting team member buy-in and so much more.
In this episode we discussed:
- Mark's background in finance and private equity
- The origin story of Ninety.io and its relationship with EOS
- What business operating systems like EOS help companies and agencies achieve
- Configuring the platform for different terminologies and methods
- The importance of mastering fundamentals and tools
- Mark's perspective on goals vs. targets in scorecards
- How to design scorecards to empower teams
- Common stumbling blocks with implementing scorecards
- The role of accountability and trust in company culture
- Fostering a humane, resilient and productive workforce
- Mark's vision for the future of work and company culture
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Mark's 10 Tips for Creating Effective Scorecards:
- Have 3-5 KPIs per person to provide guardrails while avoiding micromanaging
- Include quality, quantity, process, and show up elements that can be measured for any role
- Set targets, not goals - identify indicators of potential issues, not rigid objectives
- Implement scorecards quickly across the organization to gain alignment
- Trust people to know the right KPIs and metrics to track for their specific role
- Focus on identifying issues, not chasing goals - some variance from targets is okay
- Ensure the KPIs align to culture and avoid incentivizing negative behaviors
- Explain the "why" behind scorecards to build buy-in and resonate with the team
- Be open to refining targets and metrics as needed while maintaining consistency
- Use scorecards as a leadership tool for transparency and communication, not control