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Andrew Dymski

I'm a Founder at ZenPilot where I help marketing agencies buy back time by developing the processes and systems they need to scale without reinventing the wheel for every client. I'm co-host of the Agency Journey podcast where each week we interview an agency owner, consultant, or author. I'm also a founder at GuavaBox, an inbound marketing agency.

Recent Posts

How to Run the Best Discovery Meeting of Your Client's Life

The first 30-90 days of a client relationship is the most important phase of the journey. It is your opportunity to put up or shut up as an agency. It is the time when standards are set and expectations begin to be met.

When clients hire your agency, they're looking for an expert who understands the situation and comes with a plan. The processes that you utilize to collect information and content from your clients go a long way in reinforcing this feeling of security.

In this episode, Ben and Andrew discuss this phase and share tips you can implement to streamline your content collection process during the on-boarding phase.

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Improve Your Agency Services by Gathering the Right Information

The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. They control who gets access to the servicing team and how much information the client servicing team has at kickoff. 

In this video, Ben and I discuss specific things agencies can address in their sales process to really set their client servicing team up for success. With a few simple additions to your sales process, you can set you servicing team up for wild success! 

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