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How Implementing EOS Transforms Agencies to Ascend

Gray MacKenzie
Gray MacKenzie is a dad of 4 and a true operations nerd who has spent the past decade helping agencies build more productive, profitable, and healthy teams.
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EOS is a system that helps agencies improve their operations by aligning goals, processes, and people, creating more efficiency and effectiveness in decision-making, communication, and accountability across the organization.

In this episode, Anne Shenton, CEO of Ascend Strategy & Design, a HubSpot Diamond and Advanced CMS Implementation certified solutions partner, joins Gray MacKenzie to dig deeper into the impact of implementing EOS.

Whether it’s self-implementation or with a professional implementer, you will learn how an agency quantifies the impact of implementing EOS.

Topics discussed in the episode:

  • How Ascend balances using ninety.io and ClickUp and their approach on how to leverage using both tools
  • Ascend’s quick background story and how they first discovered EOS
  • Anne’s career journey, her passion for websites, and how she navigated her career growth
  • How Ascend pivoted from being just a department to being its own agency
  • The Impact of EOS on culture development and the downside of self-implementation
  • How Ascend’s screening process involves its core values.
  • One of the unusual metrics that Ascend has is “Employee NPS.”
  • Anne’s tech stack and tool recommendations

Presenting Sponsor: ZenPilot

Check out ZenPilot, where we help agencies optimize their operations using our proven systems and processes.

ZenPilot knows that you are tired of wasting time on trial and error — that’s why we provide tried-and-true solutions that will help you grow and scale quickly and sustainably.

So, what are you waiting for?

Go to zenpilot.com to learn more.

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