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How Implementing EOS Transforms Agencies to Ascend

Gray MacKenzie
Gray MacKenzie is a true operations nerd who has spent the past decade helping hundreds of agencies build more productive, profitable, and healthy teams by solving the core issues plaguing their project management.

To chat with Gray and have ZenPilot lead your team through the last project management implementation you'll ever need, schedule a quick call here.
EOS is a system that helps agencies improve their operations by aligning goals, processes, and people, creating more efficiency and effectiveness in decision-making, communication, and accountability across the organization.

In this episode, Anne Shenton, CEO of Ascend Strategy & Design, a HubSpot Diamond and Advanced CMS Implementation certified solutions partner, joins Gray MacKenzie to dig deeper into the impact of implementing EOS.

Whether it’s self-implementation or with a professional implementer, you will learn how an agency quantifies the impact of implementing EOS.

Topics discussed in the episode:

  • How Ascend balances using and ClickUp and their approach on how to leverage using both tools
  • Ascend’s quick background story and how they first discovered EOS
  • Anne’s career journey, her passion for websites, and how she navigated her career growth
  • How Ascend pivoted from being just a department to being its own agency
  • The Impact of EOS on culture development and the downside of self-implementation
  • How Ascend’s screening process involves its core values.
  • One of the unusual metrics that Ascend has is “Employee NPS.”
  • Anne’s tech stack and tool recommendations


Presenting Sponsor: ZenPilot

Check out ZenPilot, where we help agencies optimize their operations using our proven systems and processes.

ZenPilot knows that you are tired of wasting time on trial and error — that’s why we provide tried-and-true solutions that will help you grow and scale quickly and sustainably.

So, what are you waiting for?

Go to to learn more.

Run EOS® in ClickUp

Get the full EOS® ClickUp template to start running EOS® in ClickUp today. Track your rocks, run L10 meetings™, and IDS™ directly in ClickUp.

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