One big piece of insight that stuck out to me after chatting with Jared was the importance of a retrospective. This is a time each week where you meet as a team to discuss the past week. Since they had already implemented the EOS, the team easily transitioned from a highly structured level-10 meeting to a more free flowing retrospective.
By prioritizing this meeting each week, you and your team can focus on improving your delivery machine. So many agencies get overwhelmed by all the requests flowing in each day. But they don't take the time to step back and evaluate what could be improved.
It is almost like they're stuck in survival mode. They never get to a place where they can pull themselves out of the business long enough to analyze what is going on.