Our personal and business goals must be aligned
We're striving to build a culture that communicates openly, builds up every team member, encourages personal growth, and provides opportunities to do meaningful work that fits your unique purpose and capabilities.
We believe that our work makes a tangible difference in the lives of others, and the purpose of the work that we do is aligned with our personal missions. In addition, the work that we do should provide the resources and freedom to pursue our dreams.
Building a scalable, sustainable business that supports the lifestyles of our team members has been a core component of DoInbound since the beginning.
Structurally, our pursuit of fulfillment has led us to become a distributed team with regular in-person meetups.
Spending time with family is one of the most important things in my life. DoInbound has helped our family realize that goal. We recently pulled up roots and moved across the state to be closer to our family. The team has been flexible and supportive through this transition. This company gives us the opportunity to define the type of life we’d like to live and grants us the flexibility to live it!Andrew Dymski
Fulfillment is more than money, it’s more than having a steady job, it’s more than driving the nicest car. It’s about balancing your life and going after the things you value the most in the world. It’s about truly making a difference at your job, in your community, in your home. Money and stability won’t get you excited to get out of bed in the morning. The feeling that you are pouring yourself into something great will. Every person on our team should strive to feel that fulfillment in their respective position.Ryan Herman
We know and do what is right
Integrity is a comprehensive virtue. As an organization and as individuals, we emphasize two simplified characteristics of integrity:
— We do and say what we believe is right, regardless of circumstances.
— We are trustworthy because we follow through on our word.
Integrity is foundational to trust, and trust is at the core of every successful relationship. If team members don't trust each other or if customers can't trust us, we have failed. It all starts with knowing, doing, and saying what we believe in — and consistently following through on every promise we make.
— Playing the long game — we will sacrifice near-term revenue by telling a prospective customer that DoInbound is not the best solution for their needs if that's the truth. That's best for the customer, but in the long run, that will also be best for us.
— Not overcommitting — because we are committed to keeping our word, we won't say "yes" to more than we can reasonably do (and do well).
— Owning mistakes — we will embrace humility, honestly assess failure, and take responsibility for our words and actions.
This means not getting defensive when a team member calls me out. If I’ve dropped a ball or over committed, I need to do my best to create an environment where that can be shared. We will never be able to live up to our true potential if we can’t be honest with each other. It is hard to confront someone. When someone works up the courage to confront in grace, we must respond in kind. Otherwise, we’re just a group of people with fake faces.Andrew Dymski
We take responsibility for our actions. Everyone is human and everyone makes mistakes. We want to create an environment where people understand that there is grace to be had in moments of weakness. We want to pursue a culture where people learn from their mistakes, own up to them and then we all move forward together.Ryan Herman
We value long-term relationships over short-term gain
At the end of the day, helpfulness boils down to simply being willing to share the burden and trying to make other people's lives a little easier.
True helpfulness requires anticipation and paying attention to others, but also requires self-awareness to know our core capabilities and the best ways for us to be helpful.
A helpful culture plays a major role in creating a fulfilling work environment. We're building a workplace where team members take ownership of their responsibilities, but also are happy to lay aside their self-interests for the good of others.
— Open eyes — paying attention to others and anticipating their needs before they have to ask for help.
— Helping those who may never help us — helpfulness isn't a nicer name for mutual backscratching. Instead, we're happy to help where we can, without concern for future return favors.
— Focus — we understand that we have limited time and resources, so we do our best to align our core competencies with the areas where we can help. If we're not suited to help, we'll try to connect someone better suited for the need.
We are all the recipients of grace freely given. This is the attitude we want to hold as we interact with our families, with each other, with customers, and with the community. In all that we do, we want to find ways to be helpful toward others without thought of how that can be paid back in the future.Andrew Dymski
Everyone pulls together in the same direction. We are here to lift up and support our fellow team members. We will go out of our way to make sure that when someone is struggling we lift them up. Our helpfulness extends beyond our team and overflows to our customers. Going above and beyond to help solve problems and create an awesome experience.Ryan Herman
We take initiative and own results
Ownership describes our core value of personal responsibility for our decisions, actions, and results. Beyond simple responsibility, the principle of ownership also encompasses the initiative to lead new endeavors and improve organizationally and personally.
In a small team with no "babysitters", we are at our best when everyone is self-motivated, owning their responsibilities, and driven to improve.
— Thinking deeply — rather than waiting to be told what to do or setting up a meeting to discuss, you work out your best proposed solution then schedule the meeting or implement.
— By default, the light is green — you realize that you don't need to ask permission to try something new.
— You fulfill your role beyond "good enough" — in your areas of responsibility, you pull in the resources you need to produce excellent results and establish a scalable operating system.
— You are eager to help — when a new project comes to the table, we work together to find the best person to lead the charge.
When I think of ownership, I think of the feeling of knowing that when someone takes on a rock, I have the confidence that they’re going to give it their best. They’re not just going to focus on doing enough to get by. They’re not going to try and call a meeting to have others do the heavy lifting. They have the freedom to try and fail. New approaches are how we grow. We need to spend the hard time really thinking about tough problems. As a team, we need to trust that our teammates are giving things their best attention and effort.Andrew Dymski
No CEO is good enough to grow all departments as the business expands. Every team member, no matter their title, needs to step up and attack each task that has been assigned to them with a feeling of ownership. Never be afraid to try new things or present new ideas. Innovation is encouraged and leadership is a must.Ryan Herman
We build each other up
By positivity, we mean constantly building each other up, regardless of circumstances. In good times, we stay humble, have fun, and enjoy the journey. In tough times, we maintain a good attitude, keep our chins up, and encourage each other.
We're passionate about the work we do and the business we are building, but life is much larger than our startup. We recognize that we've been incredibly blessed and our positivity stems from deep gratitude.
— Respecting everyone.
— Being fun-loving.
— Building each other up through challenging experiences.
Life can be a tough place. DoInbound should be a place where people feel safe enough to share that life and find the support of positive friends. To me, this means positive affirmation when they’ve found a win, light-hearted support when facing issues, and attention and devotion when facing a serious issue. As a remote team, we need to be able to overcome our personal moods and focus on affirming and building up each other in our work. Not talking about propping up crappy work, but if someone crushed it, let them know how excited you are for them!Andrew Dymski
We will experience wins and losses. We cannot always control what happens, we can always control our attitudes. Expect change and be ready to adapt. Come into work every day with the expectation that things will go well and the mental fortitude to be positive if they do not. Negativity breeds negativity and we always want to maintain a positive attitude and outlook throughout the company.Ryan Herman