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How to Start Documenting Processes Without Feeling Overwhelmed

In this episode of the Happy Client Show, Andrew and Ben discuss how you can start documenting processes.

Documenting processes is something that every agency owner knows they need to do, but struggle to actually do it.

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The Secret Power of Documenting Processes as You Go

In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.

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How to Run the Best Discovery Meeting of Your Client's Life

The first 30-90 days of a client relationship is the most important phase of the journey. It is your opportunity to put up or shut up as an agency.

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Improve Your Agency Services by Gathering the Right Information

The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. They control who gets access to the servicing team and how much information the client servicing team has at kickoff. 

In this video, Ben and I discuss specific things agencies can address in their sales process to really set their client servicing team up for success. With a few simple additions to your sales process, you can set you servicing team up for wild success! 

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What Your Agency Should Do After a Client Conflict

This has been a firey hot season of the Happy Client Show. 

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How to Deal with a Client That Badmouths Your Agency

Something transpired and your former client walks away unhappy. More than that, however, they've threatened to badmouth your agency. 

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What to Do When Clients Perpetually Miss Deadlines

As an agency, it's undoubtedly going to happen one day ... The client is late! 

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4 Signs It's Time to Overcommunicate with Clients

As agencies, we have the tendancy to under communicate. 

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5 Things You Need to Know About Client Fires

Regardless of the age of your agency, I can guarantee with certainty that you've faced a client fire.

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5 Ways to Get Clients to Pay You on Time

A struggle that every agency has gone through—or will go through—is getting your clients to pay you on time.

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