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How to Start Documenting Processes Without Feeling Overwhelmed

In this episode of the Happy Client Show, Andrew and Ben discuss how you can start documenting processes.

Documenting processes is something that every agency owner knows they need to do, but struggle to actually do it.

Having documented processes makes you more professional to work with and reduces headaches with the client.

If you want to grow your agency and provide better value for your clients and grow your agency, you need to start.

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How to Run the Best Discovery Meeting of Your Client's Life

The first 30-90 days of a client relationship is the most important phase of the journey. It is your opportunity to put up or shut up as an agency. It is the time when standards are set and expectations begin to be met.

When clients hire your agency, they're looking for an expert who understands the situation and comes with a plan. The processes that you utilize to collect information and content from your clients go a long way in reinforcing this feeling of security.

In this episode, Ben and Andrew discuss this phase and share tips you can implement to streamline your content collection process during the on-boarding phase.

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What to Do When Clients Perpetually Miss Deadlines

As an agency, it's undoubtedly going to happen one day ... The client is late! 

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5 Steps to the Best Client Onboarding Ever

In a new inbound partnership, the onboarding phase is your make or break time period. 

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6 Rules for Creating Powerful Client Case Studies

Client case studies are one of the most important elements to master as you grow as an agency. 

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5 Things Annoying the Heck out of Your Clients

Some agencies like to complain a lot about how their clients annoy them. But sometimes, they are actually the ones that are being annoying. 

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