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Tristan Ruml

I focus on ZenPilot's growth and marketing. I've worked with a variety of start-ups and businesses to achieve fast growth, increase their revenue, and become more profitable. When I'm not working on ZenPilot, I'm outside, traveling or reading.

Recent Posts

How to Start Documenting Processes Without Feeling Overwhelmed

In this episode of the Happy Client Show, Andrew and Ben discuss how you can start documenting processes.

Documenting processes is something that every agency owner knows they need to do, but struggle to actually do it.

Having documented processes makes you more professional to work with and reduces headaches with the client.

If you want to grow your agency and provide better value for your clients and grow your agency, you need to start.

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Stop Saying "Yes" to Stuff You Don't Do (Or Shouldn't Be Doing)

In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner.

At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to get the money. We say "YES" to everything.

This is a BAD habit that many new agency owners need to get out of. And FAST!
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The Secret Power of Documenting Processes as You Go

In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.

For most parts of agency life, there isn't anything new under the sun. You start seeing the same issues coming up over and over again. If you're just encountering a problem for the first time though, it can be a challenge to solve. You spend a lot of time troubleshooting, on support, testing what went wrong too and figured out how to fix it.

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