Skip to main content

🗓️ [Event, Apr 25th] AI in Agency Operations Roundtable. See real AI use cases from 5 agency experts. Sign up here.

ZenPilot Blog » Latest Articles

Table of Contents
Table of Contents

Email Marketing Best Practices With Chase Dimond

Gray MacKenzie
Gray MacKenzie is a true operations nerd who has spent the past decade helping hundreds of agencies build more productive, profitable, and healthy teams by solving the core issues plaguing their project management.

To chat with Gray and have ZenPilot lead your team through the last project management implementation you'll ever need, schedule a quick call here.
apple
google
spotify
stitcher
Player FM
Amazon Music
Deezer
Tune-In

Chase Dimond is an email marketing expert who is currently a Partner at Structured and Boundless Labs and an Advisor for Triple Whale. He created the popular “$75M Ecommerce Email Marketer” course and offers an email marketing guide on his website, chasedimond.com. Chase is also an Angel Investor for several companies, including Gatsby, Miracle Brand, Gainful, and Newchip Accelerator.

Chase’s accomplishments include scaling a product he built, marketed, and managed to 500,000 visitors in 6 months, generating 1.5 million visitors for a dating site within the first two months of launch, and acquiring 500,000 subscribers in 10 months for a travel email newsletter he helped launch — all while spending either zero or very little traditional advertising dollars.



Here’s a glimpse of what you’ll learn:

  • Chase Dimond explains how he got into email marketing
  • Chase describes his online e-commerce email marketing course
  • Services that Structured Agency offers
  • What kind of agencies is Structured hoping to acquire?
  • Chase talks about his podcast: The Ecommerce Opportunity
  • What are the biggest pipeline drivers for Structured?
  • Chase’s favorite online e-commerce tools

In this episode…

These days, businesses need help with social media advertising, email marketing, website design, and more. How can they meet all their needs without hiring 12 different agencies?

The team at Structured has your back. They handle social media, email, SMS, and content — and they do it really well. Chase Dimond leads the email marketing sector with years of success under his belt. He drove over 350,000 unique clicks and responses through cold email campaigns in 2017, acquired 20,000 users in three weeks for a polling app, and generated $175,000 in new revenue in three months while working as an intern. So, what’s Chase’s secret?

In this episode of Agency Journey, Gray MacKenzie is joined by e-commerce email marketing expert Chase Dimond to discuss how email can revolutionize your business. Chase talks about his email marketing course, how the services at Structured can benefit your company, and his favorite online e-commerce tools.


Presenting Sponsor:

ZenPilot:

And be sure to check out ZenPilot, where we help agencies optimize their operations using our proven systems and processes.

ZenPilot knows that you are tired of wasting time on trial-and-error — that’s why we provide tried-and-true solutions that will help you grow and scale quickly and sustainably.

So, what are you waiting for?

Go to zenpilot.com to learn more.


Resources Mentioned in this episode


Episode Transcript:

Intro 0:03

Welcome to the Agency Journey podcast where we connect with agency leaders to uncover the hidden systems and processes that drive their success. Now let’s dive into today’s show.

Gray MacKenzie 0:17

Alright, welcome into another episode of Agency Journey. This is Gray MacKenzie from ZenPilot. And this week I’ve got the pleasure of bringing on Chase Dimond, the podcast, we’re gonna be digging into all things email marketing today, Chase, welcome to the podcast, man. 

Chase Dimond 0:29

Hey, thanks for having me. How are you?

Gray MacKenzie 0:31

I am doing great. And I’ve been looking forward. I’ve had a full day of calls you’re just talking about, I’m catching up from Labor Day weekend, you’re doing the same. But this is one of the ones that I’ve been looking forward to all day to dig into your story. You’re prolific. Like I am seeing you all over the internet these days, but especially in my in my Twitter scrolling,

Chase Dimond 0:50

specifically targeting you I don’t think anyone else’s it’s right. It’s just me.

Gray MacKenzie 0:53

It’s just me. I appreciate that. What’s the background? How did you get into email marketing? Yeah, so

Chase Dimond 1:01

long story short, at 13 years old diagnosed with Crohn’s disease was sick for the entirety of a year. Really, that’s a lack of awareness of this disease. So after finally feeling better forgot that I had Crohn’s disease at 14 and took it upon myself to learn guerilla marketing to raise awareness and fundraising for this disease. The one of the channels that I leveraged was just emailing friends and families and kind of promoting this, I was also doing things like messenger and calling people’s houses and doing restaurant fundraisers, and whatnot. So email kind of was just this thing that kind of allowed me to share my story that was pretty personal, and a one to one way. And then, you know, fast forward to college, I was working six, eight to 10 different jobs and internships to pay my tuition. And I was manually sending emails one by one and it just remember this moment of like this software engineer, and I happen to walk by my desk and I was like, Dude, why the heck are you copying and pasting all day? Like, that’s so inefficient? Like why don’t you automate and scale this through? No esbs email service providers and you know, why don’t you do it this way. And this guy was in college has taught me how to like make email in a way that was personal, but do it in a way that was one to many. So long winded that’s kind of how I got into it. After I graduated college, I built an email platform that connected students on college campuses to other in their classroom use as an acquisition tool use it as a retention tool and emails just really been at the core of everything that I’ve done

Gray MacKenzie 2:22

ever since. What’s the I’m gonna dig into definitely is not the lead in that story. But it sounds like you were working way through school what was that many people come on and talk about how they were paying their tuition through college but that’s a I’ve got a tie into that story, personally as well. Is that like what was driving the paying for college? Yes,

Chase Dimond 2:45

I think I think it was a lot of things like yeah, that was like the main thing is like I tried to go into the school that was close to me I live in Orange County, California was called Chapman University. I tried to go in there but I just could not afford it. We weren’t able to get any financial aid I didn’t want to go alone so I went to the local state school for like six months and I was like, you know, screw it I’m gonna find a way to go there. Let’s do it. I started just working jobs internships, and I had at 1.3 different jobs and internships and no one I was making like Commission’s on sales, and I was doing decently now there, I was making like 25 bucks an hour as like a college students, I was stoked that I had a bunch of money. But every month in between rent and everything, I basically would like, you know, go back to zero. And at the end of it, I graduated with some debt. And I paid it off after my first job. So yeah, the hustle, the grind, the kind of creativity really came from, like the necessity of wanting to go to this school, and really having to pay the way we kind of alongside my parents.

Gray MacKenzie 3:39

Yeah, that makes a lot of sense. So I want to kind of give people an overview of what you’re up to today outside of being all over social Well, that’s a piece of what you’re doing. But you’re also involved in an agency maybe give us the lay of the land between courses agency, everything that you’ve got going on.

Chase Dimond 3:53

Yeah, it’s it’s it’s definitely a lot as we were talking about before, but I’m a partner at an e-commerce marketing agency called Structured. And we have about 70 to 75 full time employees working about 150 e-commerce brands, I run specifically the retention side of the team, which is about 50 to 60 people about 100 clients cross email and SMS emails really kind of my bread and butter my focus. SMS is kind of something we added more recently and brought in kind of an experts run that specific team in that channel. But outside of that, we also do paid social and kind of radio for top of funnel. So it’s been a whirlwind, you know, knock on wood, fingers crossed. You know, lucky for us, you know, this past year and a half has been pretty good. Obviously. I know for a lot of folks, it hasn’t so obviously mindful when I say that, but just yet the past year in terms of social and everything, it’s been a major kind of growth and acceleration year and we work specifically with seven to nine figure e-commerce brands.

Gray MacKenzie 4:48

Yep. And then on the course front, when did you launch your first course. So I launched

Chase Dimond 4:55

Oh, actually, I always kind of talked about this e-commerce email marketing course with founder magazine like two or three years ago. That’s kind of like what put me in some ways on the map and kind of allowed me to understand like this whole business of selling info, which is kind of something that was foreign and strange and weird, and it kind of still is, but it’s kind of cool. And it’s exciting because it allows you to help more people than you can no one to one way. But for me myself, like the main course that I have right now that I launched was around October of last year, so give or take about about a year ago. And it kind of stemmed from a few different things. One was I was having to update or internal documentation, documentation kind of resources for our agency as we were scaling, it wasn’t something where like, we could start hand holding everyone that came in, we knew at some point in the other, we were going to have to have just like libraries and templates and courses. And I wasn’t really happy truthfully, with a lot of the courses available on the market, or else I would have saved myself a lot of time and effort and aggravation, and just kind of took that and said, hey, go take this and run with it. I guess fortunately, in hindsight, those weren’t available. And we wanted to do things very specifically. And we were very focused on cleveo as a platform, so built the course, planned and just intended it to be internal. there happened to be this thread, or this kind of conversation on Twitter, or someone was like, Hey, we need an e-commerce SEO Marketing course. And then someone tagged me saying, hey, Chase, what do you do? And I’m like, I don’t really know I’m building something internally, but I want it to be internal. And then it kind of just sparked from there where I was like, wow, like there’s a lot of demand now on Twitter for this course people keep tagging me. Like maybe I just make this you know, a wide available to the public as well, that kind of stem from it’s that’s course one of october of 2020. And I’ve since launched a few other kind of mini kind of supplemental products as well.

Gray MacKenzie 6:38

Okay, that’s awesome. So you’ve got the main course is the e-commerce you know, marketing course, right? Does it have a different name?

Chase Dimond 6:45

No, that’s that’s it. I’ve done a good bad job with the names. I love it. Just call it that one. One cool thing, hopefully saying this doesn’t get me out ranked. But I ranked number one on Google right now someone looks on eCommerce Email Marketing course, which is kind of cool. So I didn’t intend for that it was kind of like a byproduct of just having, you know, a very cookie cutter standard name, because I couldn’t think of anything more creative. That’s my that’s my main course. Yeah.

Gray MacKenzie 7:07

Okay, that makes sense. So this course I’ve heard about this course, is one of the reasons that I reached out to have you on podcast, it was heard about the course, from multiple agencies we worked with in the e-commerce space. Actually, you mentioned we were talking earlier, Michael is netsky and dropped us off it at juice. They’re just on the podcast here recently, as well. But if anyone’s interested in checking out the course, it’s Chase Dimond, and Dimond is d-i-m-o-n-d.podia.com is the link. I’ve still had that stuff in the show notes as well. So from an agency perspective, as you guys are growing it, you said there’s four partners right now. Yeah, yeah, exactly. Okay. Makes sense. And then, in terms of the last year, I assume there’s been a ton of growth here. I mean, everyone, especially in e-commerce, every agency has done well, in the last 18 months, which is, as you mentioned, kind of weird to say or like, it’s, there’s some circles where you feel a little bit awkward bringing that up, or it’s just uncomfortable. Other people, there’s been a lot of suffering, just go along with it. But it’s been a great, there’s no denying, it’s been a great opportunity for agencies at the same time. In terms of growth for you guys as an agency right now, what are some of the priorities that are on your plate?

Chase Dimond 8:22

Yes, a couple things. So myself, my partner about three and a half years ago, specifically started an agency doing e-commerce, email marketing, and one of my good buddies, who also had an agency in the paid social spaces named Nick Shackelford, we’ve been friends for over 15 years, he was actually the one that got me into e-commerce, he was doing his full paid social thing. And we just kind of saw, like the writing on the wall, the future of like, no brands aren’t going to want to work with 12 different agencies, right? They’re not gonna wanna have an agency for influencers and for paid and for creative and for email, and for SMS, right? So we wanted to do kind of some consolidation. So that way, it’s like, Hey, we’re not going to offer every single service, but we’re going to offer a few of the core services and do it really, really well. So we actually merged our agencies about a year, year and a half ago. And that’s kind of what opened up the ability for us to kind of service more folks. So that was like that merger kind of acquisition that we did together. And our focus now has actually been acquiring and kind of finding other agencies to absorb this because there’s so much talent out there. And most of the talent right now, either a runs their own agency, or be as internal somewhere, right. And it’s kind of hard to attract that internal people onto the agency side. And it’s hard to get these small agencies or medium agencies of great people, you know, to come work for you because they’re super good. So for us in terms of growth that we’re trying to grow through some acquisitions and whatnot, we recently acquired an agency that primarily focuses on Snapchat. So while we do paid social, we only primarily did Facebook and Instagram, we acquired them and we’re now trying to buy like CRS shops, more email shops, so we’re really trying to grow that way. Another weird thing that we never intended to do as we kind of scale a team as we brought in like an internal head of HR kind of recruiter, which is kind of a strange thing my little brother does recruiting. So we’ve found recruiter through recruiter, which was like very meta. So that’s kind of some of the things that we’re focused on. We also have like a couple month waitlist right now for new clients, which I think is like a blessing and a curse. It’s a blessing because, you know, we’re fortunate to have the business and I telling people, we have a waitlist, you know, it kind of created more demand than we thought which allowed us to keep raising prices, it also allows us to make sure that we are scaling with quality in mind. So by telling people, hey, we’ve got a two to three month waitlist, we’re able to make sure we have everything in place, we have our ducks in a row to hire to onboard and whatnot, the bad side, right is like, we’re probably leaving six, you know, low six figures a month, MRR kind of on the table by not being able to onboard it. But I guess that goes with the territory,

Gray MacKenzie 10:47

right? In terms of acquisitions, what are some of the things that make the ideal target for you right now, you mentioned some complimentary services like CRL, and then some overlapping services with more email, which I assume is a bandwidth. But Exactly, yeah. What are some of the things you’re looking for?

Chase Dimond 11:07

So it depends, like, we’re still kind of ironing out, we’ve done one acquisition outside that the merger that we did initially, and we’re trying to make a couple others, we’re really trying to find like that right kind of piece of the puzzle for each, you know, entrepreneur, each owner, we’ve had a lot of conversation and probably talked to a dozen and a half agencies, and different people want different things, right. I think also to like, people’s understanding of what like an acquisition actually means is very skewed. People think like, they’re gonna get 100% of cash up front, they’re gonna be able to walk away, and it’s like, well, you know, if you can find that deal, let us know, we would be willing to submit our hat into as well. We really want people that are kind of fast growing, typically doing on the low end, probably about $20,000 a month in EBITDA, and probably on the hiring there may be doing like 60 to $80,000 a month in the area, right? Anything over that maybe is a little bit too big in terms of like what people expect. But typically, it’s like people that are anywhere from like three to like, kind of 10 or 15 type people is kind like the sweet spot that we’re finding. And it’s kind of a mix of like we’re trying to buy eBay to kind of buy some book of business, although that’s not necessarily the motivation, because we have Fortunately, the book of business, we’re really looking for, like more of like, get the Aqua hire, we’re looking for the talent, we’re looking for people and even different geographies, right. So most of our businesses here in the States, we do have some, you know, penetration into the UK, we’re also looking for some of the have the UK and other kind of global audience for new clients, and also the ability for us to be more of like a 24. Seven shop, if we have people on different time zones that allows us to service people at any given point in time.

Gray MacKenzie 12:40

Yeah, that makes sense. So if you’re taking agencies doing, say, quarter of a million to a top end, closer to a million in EBITDA, most of the times those exits would look like something from two and a half x on the lowest end, five 6x at the very highest end. But it sounds like what you’re structuring is I’m assuming you’d have maybe there’s some cash involved, but probably you’re also finding people who are interested in being part of a bigger bite down the road in a in a future exit. So there’s a equity component to that as well. Yeah, so

Chase Dimond 13:16

So it’s, it is some cash, right, like transparently without paying, you know, hundreds of 1000s and millions of dollars up front, like we’re paying, you know, in the five figures, typically, depending on the size up front. And then, you know, we’re basically allowing them to have some kind of, I guess, ongoing commission or not based off of performance, right. So on a monthly quarterly annual basis, they have certain targets, and that they can hit those, they’re more or less getting like a commission or like a bonus. And then there’s, you know, I don’t know, equity or stock or shares is the right word. But there is some kind of upside on on the back end, if we do get acquired, which is our ultimate goal, we are trying to sell our agency in the next two to four years. Now we’re really trying to get to like that low eight figure in terms of EBITDA, just because the multiples there what what we’re talking to, and what we’re seeing and just skyrocket, you know, without giving a specific number we’re like, in the low, we’ll put we’ll do like a low to mid kind of seven figures in terms of eba this year. We’re hoping we’re hoping to do like, mid next year, and we’re hoping to do like, you know, high mid, and then, you know, actually hit that eight figures in the next like two to four years? I think. So. So yeah, it’s a different kind of package, depending on where people are at and what they’re looking for.

Gray MacKenzie 14:26

Right? Well, it’s a hot topic. So I appreciate entertaining, entertaining the conversation, I want to go back to the course for a second. The course seems like an awesome way to distribute what you have, you know, what you’ve learned, what you’ve accumulated, and the lessons that you’ve that you’ve experienced over the years. does it play a role at all in client acquisition from an agency perspective, never say I’m talking to you, I’m seeing it from Hey, there’s other agencies who’ve gone through and they get the advantage of getting to see what you’ve built, but I’m assuming there’s also So in house marketers are folks who are trying to do it on their own. They get in, they realize how much goes into this. Maybe there’s a pipeline there.

Chase Dimond 15:07

Yeah, absolutely. A couple of thoughts on the course of things that I didn’t think were gonna happen that happened. One is when I created it, I actually thought it was going to be specifically for brands, I never actually even thought that like other agencies are freelancers, we’re going to buy it, I’d say about half, if not more than half of the buyers of it are freelancers and agency, for whatever reason, like that surprised me initially. And in hindsight, I think it makes sense. It’s been agencies that either do email that want to make sure that they’re doing it right, or want to use it as training as well, for agencies that are been dealing with top of the funnel issues because of iOS 14 14.5, that want to diversify services, kind of completely switched services. That was kind of one surprise. And within that group, right? Like, that’s kind of like a feeding pool for people that want to work for us for people that want to get acquired, right. So that’s that sliver in that piece. But to answer and address what you’re saying, Yeah, people have either purchased the course gone through and be like, Hey, I set up some of it, it’s working, but I don’t have time to do the rest of it, can I hire you? Or some people have just seen it happen person be like, Hey, you know, instead of paying for the course, I just hire you like, do you have an agency as well. So those are kind of some of the things that I didn’t expect would happen. And people are giving me notes and feedback and asking for new modules. And like, actually never even thought about that, right. So it really is such a great two way thing where I’m constantly updating content when making some changes and updates based on the iOS 15 stuff coming up. And it’s just really been a great way for me to learn as well, which is kind of an interesting thing I never thought would happen.

Gray MacKenzie16:29

Yep. Then you are one of the things we haven’t really talked about those fact that you’re also running a podcast right now. Ecommerce Opportunity podcast, is that right? Yep. How did that come about? And what’s the guest the quick gist of what that podcast looks like?

Chase Dimond 16:46

Yeah, podcast, something I wanted to do for a super long time. And it was something that I found out this was like, during everything that’s happening right now, there’s no better time to just do it. Like, I’m either just going to do it or it’s never going to happen. And like the the thesis and the goal of the podcast was just like, I would have conversations with folks like yourself or other people. I’m like, Man, I wish we recorded that either for our own personal knowledge for, you know, our team, or even the ability to share it with other people. So that was kind of like the goal of it. And, you know, I’ve just, I think finished season one had like 35 or 40 episodes, I was really interviewing marketers and founders within e-commerce about like, what they’re doing, what the opportunity is, what’s working? How do you get clients? You know, where do you think the next opportunity is for service providers? Right. I think that the heyday of like, being a Facebook agency is probably over, obviously, there’s still money there. There’s still people doing well, there. That’s not what I’m saying. But I think you know, when I talk to people, like my business partner, Nick Shackelford, it’s like, man, if I know what to do, now, I would probably have done something like email or SMS, right? So just kind of exploring those opportunities. And then for season two, I’m planning on bringing on like a co host, and making it a little bit more like my first million, or a little bit more off the cuff conversational ideas, unless more like interview and more kind of like back and forth conversation. And it’s just like, spitballing. So I’m planning on doing season two, not coming weeks or coming months, it’s a little bit more, like, I don’t wanna say not prepare a little bit more raw.

Gray MacKenzie 18:12

Yep. This is the first my first million shout out on the podcast. But I also I also listen on the back and forth between Sam and Shawn. And so I think it’s cool. What, if you go that route? Are you going to keep it focused in the marketing space? spitballing ideas? Or where do you want to go with it? I’m assuming if you’re keeping the name absolutes, some of focus in the comm space. But what are your thoughts there?

Chase Dimond 18:36

Yeah, definitely, definitely ECAM focused. Most of my interests and knowledge and expertise is on marketing. But you know, depending on the co host or brain, and depending on who we even interview, from time to time, I kind of want to explore things like what the heck is happening with shipping logistics? Like, where’s the area and opportunity and interest there? Now, what’s the landscape look like? Right? So I really want to focus on e-commerce, I’d probably say 80% of it will be marketing focus. And then 20 might just be like, current events and hot topics of like, how does someone fix like this ecosystem of like, packages getting so delayed? And you know, is there any infrastructure? More, more things like that?

Gray MacKenzie 19:11

Yeah. That’s awesome. I love it. So I get two last questions for you here, though, and ribeye. First is you and Nick are both very prolific on social in terms of content production, is that the biggest driver of pipeline for the agencies right now? Or is that are there other BD channels that have worked with Lafayette? Yeah, I

Chase Dimond 19:36

think I think our content creation is probably number one. And then close second would be partner referrals or client referrals. So, you know, my biggest channel is Twitter and just in terms of audience reach, like I’m getting, like millions of impressions a month, which is just insane. I think I think that’s one and then other platforms, like come on podcasts, you know, speaking at events, hosting events, things like that. And then outside that at this point right now with the 150 clients that we have, we have like this kind of breed and this kind of entrepreneur type where they start one business, it reaches seven, eight figures. And then they start a second business, right? We have some entrepreneurs that since we started with them read three and a half years ago, they own three, five brands, right? So they’re a client of ours on three or five brands, however many have, you have other clients that are really active on social that for whatever reason, like, for example, Chris Mead, and Greg, meet, cross knit, those guys shout outs out It feels like once a month, I don’t know if they have a reminder that goes off every month, or if we do something cool. They just like to share about us. But like, those guys post about us, right? Like, now you have like this wave and this visibility of folks that are building action sports or lifestyle sports or some kind of games that are reaching out. So clients, referrals and content is really the big to use have an intentional referral strategy in place.

Gray MacKenzie 20:54

Yes, no, yeah,

Chase Dimond 20:56

we we do pay out every single month 10% of the retainer to our referral partners. It’s always something that we try to pay out pretty timely, like within, you know, 24 to 72 hours of receiving it. I think people really appreciate that. So it’s kind of something that like, we didn’t intentionally build, or we didn’t put a lot of work into it. But as it started happening, we’re like, Okay, wow. So we’ve even like in our CRM have a spot that says, Where did this source come from, just so we don’t forget about referral partners, because at one point, we were growing quickly, I think for a couple months, we forgot to even like track who it was. And we’re like, oh, shoot, and we obviously had to backdate all that right. So we definitely made a lot of mistakes. It wasn’t something that was like intentional initially. But as we caught wind of it, we’re like, and this is a super viable channel, like we’ll pay 10% all day long, because the quality of the clients that it attracts is really high. And people that are like the clients that we already have are sharing our stuff. We bring in more of the people that already live with us and work with us and gel with

Gray MacKenzie 21:52

us. Right? totally unrelated. Have you played cross net?

Chase Dimond 21:56

Yeah, I have. My wife hated the fact that I left it up in our front yard for like weeks, weeks. So those guys are coming up with a bunch of new games and they send me all the stuff first because I’ve got three younger brothers, and we just love to beat each other up and play sports and do the sudden the other so we’re always giving them tons of feedback.

Gray MacKenzie 22:12

That’s awesome that I’ve seen it playing and I have yet to play it. I’d love to

Chase Dimond 22:18

grab it. I think your family would love it

Gray MacKenzie 22:20

they 100% one yeah. Second so the my original second question was, we talked a lot about tools on the podcast. Are there one or two? Any lesser known tools that you are loving or nerding out on right now or that are kind of core to the business but that agencies might not Yeah, probably some people have heard of it. But it’s not that the Lord today sir. Drop. Yeah,

Chase Dimond 22:50

I think this is a big one. But on the design side for emails, our team loves Figma I think it’s a big one but not enough people talk about it much not to use like Photoshop and Canva and sketch and some like illustrator, we’ve moved over to figma and in our team really loves app, we’re actually building design sharing it across, you know, tons of workspaces, that’s one you know, other ones that we’re building like again, I’m a little bit biased on this one so I might not say it but on the reporting side now there’s a lot of tools that we were using that were expensive and we’ve been actually building our own custom tool, but there’s a couple off the shelf that I’ve been advising and working with trying to help them just build something once called triple well again obviously working with them in advising them but that’s kind of been an interesting one that I actually liked before I started helping them just because recordings typically expensive and it’s hard we are building our own custom tool so we are using them a little bit and we’re just trying to kind of configure things our own way and it’s been really expensive and really hard because we predominantly use clay vo and their API’s you know obviously I love them but our API has been super tough to work with so thick it wasn’t really that the big one outside that we use all the you know the slack the you know oh I guess one that is big but we love his notion to use notion for our project management like we are obsessed with it if someone literally dedicated full time to like making our notion calendars and boards and everything updated we’re trying to like automate some stuff we were using ClickUp we were using Trello he was on this thing I’m personally in love with Notions insane

Gray MacKenzie 24:22

Yeah, that’s awesome. Cool holding those up ignite just close it out before we started here. We’re working on some stuff and Triple Whale is trytriplewhale.com

Chase Dimond 24:32

there I have noticed Oh yeah, get on one of those.

Gray MacKenzie 24:36

Okay, cool. Well, I’ll double check it and make sure that we get that in the show notes. This is awesome. So Chase folks who want to follow you I think you’re pretty simple on Twitter, right? All you share your Twitter handle and then anywhere else you’d want to point folks here.

Chase Dimond 24:49

Yeah, Twitter would be great. handles @ecomchasedimond No, and I’m just d-i-m-o-n-d and there’s a bunch of links like in my bio on there for the free newsletter, the podcast, the YouTube courses. So follow me on Twitter and the link in my bio we’ll have

Gray MacKenzie 25:02

everything. Awesome. Chase. I appreciate coming on man. This has been really fun. Yeah. Thanks

Chase Dimond 25:06

for having me. Thanks for

Outro 25:08

listening to the Agency Journey podcast. Visit agencyjourneyinsiders.com to join the podcast community and be sure to subscribe for future episodes.

Explore Topics

About ZenPilot

Our proven framework helps agencies streamline their operations in ClickUp and build healthy teams, boost profits, and double productivity. Get our proven framework →
New call-to-action

Related Articles

Subscribe to First Class Operations

And get instant access to the ClickUp for Agencies Guide. Join 8,000+ agencies that stay ahead of the curve on agency news, resources, tools, and insights with our newsletter.
FREE ClickUp Productivity Bundle
ClickUp for Agencies Playbook

Get our 47-page ClickUp for agencies guide + client onboarding template - all for free!